Verifone News

Verifone News Q1 2023

Verifone, a global leader in payments and commerce solutions, has released its Consumer Shopping Report for 2023, offering valuable insights into the latest trends and preferences in the retail and commerce sectors. The report is based on an extensive survey of consumer behavior and highlights key areas of focus for retailers to enhance the shopping experience and stay competitive in the rapidly evolving market.

Shifting Preferences in Payment Methods

One of the key findings of the report is the increasing preference for contactless and digital payment methods. Consumers are now prioritizing speed, convenience, and safety when making purchases, which has led to a significant rise in the adoption of contactless cards, mobile wallets, and digital currencies. Retailers must adapt to this trend by offering a wide range of payment options to cater to these changing preferences.


Growing Importance of Omnichannel Retail

The 2023 Consumer Shopping Report also highlights the growing importance of omnichannel retail strategies, as consumers increasingly expect seamless integration between online and offline shopping experiences. Retailers must invest in creating a cohesive and consistent shopping journey across all channels, from e-commerce platforms to brick-and-mortar stores. This includes offering services such as click-and-collect, in-store returns for online purchases, and real-time inventory management.


Personalization and Customization

Another crucial insight from Verifone’s report is the growing demand for personalization and customization in the retail space. Consumers are seeking tailored shopping experiences, with personalized product recommendations and targeted marketing campaigns. Retailers must leverage data and analytics to better understand their customers’ preferences and deliver customized solutions that drive engagement and loyalty.


Sustainability and Social Responsibility

The report also emphasizes the increasing importance of sustainability and social responsibility in consumer decision-making. Shoppers are more likely to support brands that demonstrate a commitment to environmental conservation, ethical practices, and community support. Retailers should consider incorporating these values into their business models and communicating their efforts to customers.


Verifone’s Consumer Shopping Report for 2023 sheds light on the shifting trends and preferences in the retail and commerce sectors, providing valuable insights for businesses to stay competitive and enhance the shopping experience. By adapting to the growing demand for contactless and digital payment options, embracing omnichannel retail strategies, prioritizing personalization and customization, and focusing on sustainability and social responsibility, retailers can effectively cater to the evolving needs of consumers and ensure long-term success.